Increased competition is driving some disturbing behaviours in at the big end of the market. As the big Telcos struggle to keep themselves relevant and the income streams they have relied on in the past constant, they are resorting to some old tricks. A Telco never wants to see a customer walk out the door. Then provide better products at a better price, with improved client management and service you say? So true. But under the pressure of decreased margins on core products